Hardware
|
No. |
Software\Hardware |
Version |
|
1 |
RMH Store Manager |
3.0.9.xxxx |
|
2 |
RMH POS |
3.0.9.xxxx |
|
3 |
Dot Net Frame Work |
4.5 and above |
|
4 |
Microsoft POS for .Net |
1.14 |
|
5 |
Payment Device |
Cayan Genius Countertop , Cayan Genius Handheld, Cayan Mini |
Overview

RMH Store Manager
Cayan - Configuring Payment Provider
Tender Type
RMH Store Manager > Setup > Financials > Tender Types


|
No. |
Field |
Description |
|
1 |
Description |
The name by which the tender type is referenced. The name may include up to 25 characters in length. |
|
2 |
Tender Code |
The unique identification code by which the tender can be referenced. |
|
3 |
Tender Type |
Use the drop-down list box to select the type of tender (supports Credit card or Debit card) to process EFT payment at RMH POS |
|
4 |
Currency |
Select the applicable currency. To use the currency defined in your Windows setting, select the Default Currency. The Currency menu option enables you to set up all the currencies your store will use. |
|
5 |
Display Order |
Specify the order by which the tender types are displayed at the RMH POS. |
|
6 |
Allow multiple entries |
Allows cashiers to accept split payments of the same tender type, for example, when a customer wants to split payment across two VISA cards. Extra lines will be added by clicking ‘+’ at the RMH POS when a partial payment is entered. |
Note: Needs to configure different Tender Types (Credit, Debit, Food Stamp, Voucher and, EC Cash Card) as per features supported by payment provider.
Ensure Each POS Station where payment provider is configured, must Z-out in order for this change to take effect.
Payment Profile
RMH Store Manager > Setup > Payment Processing > Payment Profile

|
No. |
Field |
Description |
|
1 |
Payment Profile |
The name by which the payment profile is referenced. |
|
2 |
Processor Type |
Use the drop-down list box to select the processor type. |
|
3 |
Merchant Name |
Enter the merchant name provided by Cayan. |
|
4 |
Device IP |
Enter machine IP address |
|
5 |
Merchant ID Site |
Enter the merchant ID provided by Cayan. |
|
6 |
Server Port |
Enter the 8080 server port. ( For HTTP: 8080 and for HTTPS: 8443) |
|
7 |
Merchant Key |
Enter the key provided by Cayan |
|
8 |
Protocol |
Choose one of the type from the drop down. By default it will be Http. Keep it as it is. |
|
9 |
Line Display |
Using this option , items can display on Cayan device |
Device Profile
RMH Store Manager > Setup > Payment Processing > Device Profile

|
No. |
Field |
Description |
|
1 |
Payment Device Profile |
The name by which the payment device profile is referenced |
|
2 |
Processor Type |
Use the drop-down list box to select the processor type |
|
3 |
Device Type |
Use the drop-down list box to select the device type |
Functionality Profile
RMH Store Manager > Setup > Payment Processing > Functionality Profile


|
No. |
Field |
Description |
|
1 |
Payment Functionality Profile |
The name by which the payment functionality profile is referenced. |
|
2 |
Processor Type |
Use the drop-down list box to select the processor type |
|
3 |
General Tab |
Select the discount, gift and cashback item from the back office. |
|
4 |
Tender Types Tab |
The tab shows RMH Credit, Debit and Gift Tender Types. Checked the check box to select the tender type to be used for Cayan Card processing. |
Receipt Template
RMH Store Manager > Setup > Hardware > Receipt Templates

NOTE: Full Page_EMV is supported.
Register
RMH Store Manager > Setup > Hardware > Register List > POS Profile

|
No. |
Field |
Description |
|
1 |
Code |
The name by which the payment functionality profile is referenced. |
|
2 |
Description |
Use the drop-down list box to select the processor type |
|
3 |
Idle logoff timeout(Sec) |
Enter POS logoff time |
|
4 |
Maximum return rows |
Returns number of rows on POS |
|
5 |
Enable integrated web browser |
Enter the URL of site |
|
6 |
Enable line item detail row |
By checking this option, line item detail row will be enable |
|
6 |
Separate tab for AR info |
By checking this option, AR info tab will generate separately |
|
7 |
Enable integrated payment |
|
RMH Store Manager > Setup > Hardware > Register List > > Register List > General Tab

RMH Store Manager > Setup > Hardware > Register List > Receipt Printer1 Tab \ Payment Profile Tab


|
No. |
Field |
Description |
|
1 |
Receipt Printer1\2 Tab |
Use this tab to configure printing option, printer and journal receipt. |
|
2 |
Payment Profiles Tab |
Use this tab to configure payment profile to use at RMH POS register |
RMH Store Administrator
Register Settings
- RMH Administrator > Configuration > Register Tab

|
No. |
Fields |
Description |
|
1 |
Number |
Enter the register number which is created in register list module |
RMH Manager – POS
Install Payment AddIn and Custom Panel at RMH POS
- Install Payment Addins from setup.

- Copy “Custom Panel” from RMH Store Manager Installation path (For e.g. “C:\Program Files (x86)\Retail Hero\RMH Store Manager\Panels\Cayan”) and replace this to “Panels” folder at RMH POS installation path (“C:\Program Files (x86)\Retail Hero\RMH POS\Panels”).
- Note: The above path relates to a 64bit machine. Select the correct path on 32bit machine.
Installing the physical device (Drivers and plugging in)
- Connect LAN cable to the device. Configure the device.
Prerequisites
- Prerequisites
- Once you finished configuring the Cayan at RMH Store Manager, start RMH POS and run Z or ZZ report, to enable the Cayan Tender type. Restart RMH POS.
- Device must be connected to configured RMH POS terminal for payment processing.
- Once your login to RMH POS, the device is initialized.
Working at RMH POS - Cayan
Swipe/Insert
Sale – Swipe/Insert Credit
|
1) Scan Customer |
|
2) Scan Items |
|
3) Tender the transaction (F12) |
|
4) Select the configured tender type |
|
5) Select the Mode – Insert\Swipe |
|
6) Confirm amount on Device |
|
7) Swipe/insert the Card on Device |
|
8) Follow the instruction on device |
|
9) Click Finish on Payment Result window and complete transaction |
|
10) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Void – Credit Sale
|
1) Recall transaction for void (Transaction > Recall Transaction > Recall for Void) |
|
2) Select the transaction to Recall. |
|
3) Tender the transaction. |
|
4) Follow the instruction on device |
|
5) Click Finish on Payment Result window and complete transaction |
|
6) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Sale – Swipe Debit
|
1) Scan Customer |
|
2) Scan Items |
|
3) Tender the transaction (F12) |
|
4) Select the configured tender type |
|
5) Select the cashback amount on device |
|
6) Select the sale – Swipe |
|
7) Confirm amount on Device |
|
8) Swipe the card |
|
9) Enter PIN |
|
10) Follow the instruction on device |
|
11) Click Finish on Payment Result window and complete transaction |
|
12) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Return Sale – Debit
|
1) Recall transaction for Return (Transaction > Recall Transaction > Recall for Return) |
|
2) Select the transaction to Recall. |
|
3) Tender the transaction. |
|
4) Select the configured tender type |
|
5) Confirm amount on Device |
|
6) Swipe Card |
|
7) Enter PIN |
|
8) Follow the instruction on device |
|
9) Click Finish on Payment Result window and complete transaction |
|
10) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Manual
Sale – Manual
|
1) Scan Customer |
|
2) Scan Items |
|
3) Tender the transaction (F12) |
|
4) Select the configured tender type |
|
5) Select the Sale – Manual |
|
6) Confirm amount on Device |
|
7) Enter Card Number |
|
8) Enter the Expiry Date |
|
9) Enter the CVV |
|
10) Enter the Zip Code |
|
11) Follow the instruction on device |
|
12) Click Finish on Payment Result window and complete transaction |
|
13) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Void – Manual Sale
|
1) Recall transaction for void (Transaction > Recall Transaction > Recall for Void) |
|
2) Select the transaction to Recall. |
|
3) Tender the transaction. |
|
4) Click Finish on Payment Result Window and complete transaction |
|
5) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Return – Manual Sale
|
1) Recall transaction for Return (Transaction > Recall Transaction > Recall for Return) |
|
2) Select the transaction to Recall |
|
3) Tender the transaction. |
|
4) Select the configured tender type |
|
5) Select the sale – Manual |
|
6) Confirm amount on device |
|
7) Enter Card Number |
|
8) Enter the Expiry Date |
|
9) Enter the CVV |
|
10) Enter the Zip Code |
|
11) Follow the instruction on device |
|
12) Click Finish on Payment Result window and complete transaction |
|
13) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Gift Transactions
Activate/Reload Gift Card:
|
11) Scan Customer |
|
12) Scan gift items for activate the gift card, which you have configured in functionality profile |
|
13) Tender the transaction (F12) |
|
14) Select the configured tender type (Cash/ any other tender type) |
|
15) If you select Cash tender type then automatically complete the transaction or you select the Credit/Debit tender type then Select the Mode – Insert\Swipe |
|
16) Confirm amount on Device |
|
17) Insert\Swipe the Card on Device |
|
18) Transaction will complete. After that it will ask for gift card activation. |
|
19) Swipe the Gift card |
|
20) Follow the instruction on device |
|
21) Click Finish on Payment Result window and complete transaction |
|
22) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Sale/Redeem Gift Card:
|
23) Scan Customer |
|
24) Scan Items |
|
25) Tender the transaction (F12) |
|
26) Select the configured gift tender type |
|
27) Select the Mode – Insert\Swipe |
|
28) Confirm amount on Device |
|
29) Swipe/insert the Card on Device |
|
30) Follow the instruction on device |
|
31) Click Finish on Payment Result window and complete transaction |
|
32) Email receipt \ Print receipt if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
RMH POS – Work Order \ Layaway \ Back Order \ Quote
- Note: Supports payment of all above order types at RMH POS when transaction have single tender. Multi tender not allowed in above order types transaction
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
RMH POS – Return
|
1) Set RMH POS Return mode |
|
2) Scan Item |
|
3) Tender the transaction. |
|
4) Select the configured tender type |
|
5) Select the sale – Insert\Swipe OR Manual |
|
6) Confirm the amount on device |
|
7) Follow the instruction on device |
|
8) Click Finish on Payment Result window and complete transaction |
|
9) Email receipt \ Print receipts if configured |
- Sales Receipt, Merchant Copy, Customer Copy will be printed if configured in RMH Manager on this terminal or you can Email receipts if configured SMTP details in RMH Administrator.
Gift Card
- Note: This version is supported Gift Card.
Cash Back
- Note: This version is supported Cash Back.
EBT\Food Stamp
- Note: This version is not supported EBT\Food stamp.
Tip\Gratuity
- Note: This version does not support Tip\Gratuity.
Decline Receipt
- Note: This version is supported decline receipt.
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